Grievance Redressal Policy

At preprod.kustomiser.com, customer satisfaction is our highest priority. We are committed to providing a seamless shopping experience. However, if you have any concerns or grievances regarding our products, services, payments, or deliveries, we are here to resolve them promptly and fairly.

This Grievance Redressal Policy is established in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

How to Raise a Grievance

If you have a complaint or concern, please contact us through one of the following channels:

• Email: support@preprod.kustomiser.com

When raising a grievance, please provide:

• Your full name and contact information (email, phone number)
• Order number or transaction ID (if applicable)
• A brief description of the grievance
• Supporting documents/screenshots (if applicable)

Acknowledgement of Grievance

• We will acknowledge your grievance within 48 hours of receipt.

Resolution Timeline

• We aim to resolve all grievances within 7 working days.
• If additional time is required, we will inform you of the reason for the delay and provide an expected resolution date.

Grievance Officer (Escalation)

If your concern is not resolved satisfactorily through customer support, you may escalate the matter to our designated Grievance Officer:

Grievance Officer Contact Details

• Name: Grievance Officer
• Email: grievance.officer@preprod.kustomiser.com
• Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM

The Grievance Officer is responsible for ensuring that unresolved complaints are addressed in a fair and timely manner.