At preprod.kustomiser.com, we strive to process and ship your orders quickly so you receive them at the earliest. Please read our cancellation terms carefully before placing an order.

No Cancellations After Order Placement

• Once an order has been placed, it cannot be cancelled.

• We process orders immediately to ensure prompt delivery, and therefore, cancellations are not permitted after checkout.

No Modifications Allowed

• Once your order is confirmed, no changes or modifications (such as product additions, address changes, or payment updates) can be made.

• Please double-check your details before completing the order.

Exceptions (Order Cancellation by Us)

We reserve the right to cancel an order in rare circumstances, including but not limited to:

• The product is out of stock or discontinued

• Pricing or listing errors on the website

• Non-serviceable delivery location

• Failure to verify COD/high-value orders

Refunds (For Orders Cancelled by Us)

• If your prepaid order is cancelled by us, the full amount will be refunded to your original mode of payment within 7 business days.

• For COD orders, no charges will apply if the order is cancelled before shipping.